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Frequently Asked Questions
Q. How can I order products from WestRock?
  1. Choose one of four easy ways:
    • Order our inventory products directly ONLINE, or call one of our customer service representatives using the phone numbers provided below.
    • You may fax in your order, please use the fax numbers provided below.
    • Through your WestRock Account Manager
    • By mail: P.O. Box #15277, Lansing, MI 48901-5277
Customer Service:
  • Hours:
    • 8 a.m. to 5:00 p.m. EST
  • Phone Number:
    • Toll-Free: (866) 448-8300
  • Fax:
    • Toll-Free: (800) 968-2598
  • E-mail Us:
Q. Do you require a minimum order amount?
  1. Yes
    • Custom Product minimum order: $100.00.
    • Inventory Product minimum order: $50.00.
Q. How can I pay for my order?
  1. WestRock offers two easy ways to pay for our products:
    1. Credit cards including VISA®, MasterCard™, American Express® (AMEX) and Discover®
    2. Line of credit (click on Credit Application to apply)
Q. Do your product prices include freight costs?
  1. No, sorry. Freight costs will be estimated at 30% of your order. Only actual freight will be charged.
Q. How soon will I receive my order?
  1. Most inventory items are shipped within 3-5 days of when WestRock recieves your order.

    For current delivery times of custom printed products please call our customer service at the phone numbers provided above.
Q. Do you sell other products besides Capri® cards?
  1. Yes, we sell hundreds of other products! View our catalogs here to see all of our products!
Q. How can I add my own look to a WestRock product?
    • Florist & Gift Shops

      We excel in helping businesses like yours design truly customized business images that are distinct from all others. We know how to establish your unique products and services to your customers. Just ask your WestRock Account Manager or call Customer Service toll-free at (866) 448-8300.

    • Growers & Garden Centers

      WestRock is always increasing the amount of custom production as growers develop their own brands in the garden marketplace. A starting point is our Image Ease® Designer collection, which gives you over 20 pre-designed backgrounds that can be used on most of our standard tags. We can also utilize your professional artwork, or help develop a new look altogether. For details on custom work, talk with Customer Service at (866) 448-8300.
Q. How do I go about putting UPC codes on my tags?
  1. Many mass merchants and even independent retailers want bar codes on their green goods today. Our service experts can help you utilize bar code technology on your favorite WestRock product.
Q. How can I get copies of WestRock's latest catalogs?
  1. We invite you to download our entire catalog. Catalogs are still available by mail, though we encourage you to download them onto your computer.

    Go to our Catalog Request page and simply click on the one you would like to view. When requesting by mail, you should receive your catalogs within seven days.
Q. Can I get product samples?
  1. Yes, you may request samples of our products by phoning, faxing, or emailing your request to our Customer Service Department. Please use the numbers provided above under "How can I order products from WestRock" to reach us.
Q. If I am not completely satisfied with my WestRock products may I return them?.
  1. Please see our Return Policy under Terms and Conditions.












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